Terms of work · Israel

Terms of work

These terms are between you and Isotherm Desk Climate Engineering Ltd., company no. 516284718, 6 HaNagar Street, Holon 5881606. They cover quotes, visits, and installation or service we agree in writing.

The list and the quote

Prices on this site are the 2026 standard list for ordinary access, and they include VAT at 18%. They are an invitation to ask for a quote. They become a price when we send a written quote that names the model, the kilowatts, the pipe run, the floor, and the gross sum. A quote holds for 14 days. After that we recheck the distributor list.

A consumer price on the site is the VAT-inclusive price. The invoice shows the VAT line as well.

A request is not a reservation

Sending a note from Book, or a WhatsApp message, or an email, does not reserve a technician. The slot is held only when we confirm it by phone, WhatsApp, or email. If you do not hear back, nothing is held. Saturday is not a working day. Friday confirmation and Friday work are morning only, with a last arrival of 11:30.

Cancellation

Distance contracts and the right to cancel them sit under the Consumer Protection Law, 5741-1981, and the Consumer Protection (Cancellation of a Transaction) Regulations, 5771-2010. Where those rules give you a cancellation right — including the 14-day period, and the rule that a dated service is cancelled at least two business days before the date — that right stands. These terms do not reduce it.

Our desk rule is additional. Cancel a confirmed visit by 16:00 on the previous day the desk is open, and we charge nothing. For a Sunday visit that cutoff is Friday 12:30, when the desk closes. After the cutoff, or if nobody is at the address when we arrive in the agreed window, the minimum call-out of ₪320 is payable.

The work

We install and service split and multi-split equipment as described on the install and service pages. We do not core a protected-space wall. We do not run pipe past the length the model allows. Crane hire, when needed, is a separate line you approve before the day.

Certified technicians handle refrigerant. The customer does not. We do not hand over charging instructions, recovery bypasses, or a venting method.

Workmanship on installation labour is warranted for 12 months from the day we finish. Equipment follows the manufacturer’s warranty named on the quote. A weekly timer, if you asked for one, is hardware you chose. We do not rule on religious use.

Payment

We invoice in shekels. This website does not take card payments. Payment is against the tax invoice, by bank transfer, or by a card if the quote says so. Nothing on the site is a demand for cash in advance.

Law and courts

Israeli law governs. The competent courts in the Tel Aviv-Yafo district have jurisdiction. Nothing here excludes liability for death or personal injury caused by negligence, and nothing here waives a right the Consumer Protection Law keeps for you. Other claims relating to a job are limited to the price you paid us for that job.